Partner: ServiceNow
Agile Rising is a ServiceNow Advisory partner. We focus on helping organizations understand how ServiceNow can help streamline their operations and help organizations who have ServiceNow, optimize the usage across the enterprise to get the most value from the platform.
Current business conditions require you to adapt to change, drive productivity and innovation, and deliver modern, consumer-like experiences at scale. To reach this level of agility, you need to connect digital workflows across the enterprise to optimize business processes and keep work flowing seamlessly across people, data, and systems and data.
The enterprise workflow revolution
Born in the cloud and built from the ground up with a single data model and a single, extensible and scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. The Now Platform delivers workflow automation at an enterprise scale, allowing you to optimize business processes for productivity, agility, and resiliency.
Solution Areas
Customer Experience
Reduce costs while delivering seamless experiences
Hyper-automation and Low Code
Accelerate innovation with low-code app dev
Value Acceleration
Drive platform innovation while managing costs and risk
Technology Excellence
Automate and optimize technology service operations
Employee Experience
Drive shared services efficiencies
Finance and Supply Chain
Automate source-to-Pay operations
Platform
Now Platform
Operational Excellence
Manage risk and resilience in real time
Talk to an expert about how to take advantage of what ServiceNow has to offer.
What can the Now Platform do?
Consistency & Scalability
- Configuration Management Database (CMDB): Provides full visibility into your IT environment from a centralized source
- Common Services Data Model (CSDM): Enable standard and consistent service modeling with a CMDB-based framework
- Knowledge management: Enable easy access and sharing of information such as self-help, troubleshooting, and task resolution
- Service Catalog: Standardize request fulfillment to ensure accuracy and availability of service offerings
Engagement
- Conversational interfaces: Connect seamlessly to virtual or live agents through any popular messaging app
- Service Portal: Build, customize, and deploy mobile friendly web-based self-service experiences
- Mobile: Deploy mobile apps and tools to drive consistent experiences and support all of your user needs
- Configurable workspaces: Deliver targeted personalized experiences with all of the resources teams need to get their work done
- Playbooks: Drive consistent business processes with a simple, task-oriented view for delivery teams
Automation
- Flow Designer: Build, connect, and automate cross-enterprise workflows in a single, no code design environment
- Process Automation: Designer Build and manage multiple complex workflows with no-code playbooks
- Robotic Process Automation (RPA): Easily create and deploy bots to learn, mimic, and execute mundane business processes
- Advanced Work Assignment: Automatically assign work items to agents based on availability, capacity, and skills
- Embedded integrations & spokes: Connect any systems, apps, and data with custom integrations or pre-built connectors
Productivity
- Service level management: Gather service requirements and monitor and manage SLAs
- Skills management: Associate skills with individual users or groups and assign them to tasks or projects
- Reports & dashboards: Easily create and configure customized reports and eye-catching dashboards
- Workforce optimization: Optimize schedules and work assignments and deliver skills development
Intelligence
- Generative AI: Accelerate productivity with automatic content summarization, prediction, and generation
- Machine learning: Automate routine tasks and resolve issues faster with purpose-built AI capabilities
- NLP / NLU/ NLQ: Enable and configure applications to learn and respond to human-expressed intent
- Performance Analytics: Optimize business services, improve processes, and align with organizational goals
- Process Mining: Identify bottleneck and streamline work with visual process maps and cluster analyses
Security
- Encryption: Choose from multiple flexible encryption options to meet individual organizational or compliance needs
- Data protection: Maintain full control of your data and get visibility into when, where, and how it is accessed
- Identity & access management: Ensure that the right users have appropriate access to data and technology resources
- Data privacy: Ensure data is only being used by authorized persons and for its intended purpose
Contact us to learn how to take advantage of what ServiceNow has to offer. Agile Rising provide full implementation, integration, and training services across the ServiceNow platform.
Already a ServiceNow customer?
Agile Rising’s experienced coaches can help you maximize the impact the value you are getting from the suite of tools.